Privacy Policy

At XtraEV, operated by Dribl Mobility Pvt. Ltd. ("XtraEV", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, process and protect your information when you visit our website, enquire about our services, rent an electric two-wheeler, participate in our fleet or investment programs, or otherwise interact with XtraEV.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on the services you use, we may collect the following information:

Personal Information

• Full name
• Mobile number
• Email address
• Residential or business address
• Date of birth, where required
• Emergency contact details

Identity and KYC Information

For vehicle rentals, rider onboarding or other services requiring identity verification, we may collect:

• Driving licence details
• Aadhaar or other government-issued identification, where legally permitted and necessary
• PAN details, where applicable
• Photograph/selfie
• Address proof
• Other documents required for KYC or verification

We collect only information reasonably necessary for providing our services and complying with applicable legal requirements.

2. Vehicle Rental Information

When you rent or operate an XtraEV electric scooter, we may collect information relating to:

• Vehicle assigned to you
• Booking and rental history
• Rental start and end dates
• Vehicle usage
• Distance travelled
• Battery usage and charging information
• Battery swapping records
• Vehicle condition
• Maintenance and service records
• Accidents, damages or breakdowns
• Rental payments and outstanding amounts

This information helps us manage our EV fleet, provide rental services, maintain vehicles and improve operational efficiency.

3. Location and GPS Information

Our electric vehicles may be equipped with GPS, IoT or telematics technology.

When permitted by applicable law, we may collect vehicle location and related information for purposes including:

• Vehicle tracking and fleet management
• Theft prevention and vehicle recovery
• Rider and vehicle safety
• Emergency assistance
• Monitoring vehicle availability
• Preventing unauthorized vehicle usage
• Investigating accidents or misuse
• Improving fleet operations

Location information may be collected while a vehicle is rented, deployed or otherwise under our operational management.

4. Payment and Transaction Information

When you make payments for rental services, deposits, investment plans or other XtraEV services, we may collect transaction-related information such as:

• Payment amount
• Transaction ID
• Payment date
• Payment method
• Invoice details
• Refund information
• Security deposit information

Payments may be processed through third-party banks, payment gateways, UPI providers or other payment service providers.

We generally do not directly store complete debit card, credit card or banking credentials when transactions are processed through authorized third-party payment providers.

5. Investment and Fleet Program Information

If you enquire about or participate in an XtraEV investment or fleet program, we may collect information necessary to:

• Respond to your enquiry
• Verify your identity
• Prepare agreements and documentation
• Process payments
• Generate invoices
• Maintain investment records
• Communicate payment/return information
• Meet accounting, taxation and regulatory requirements

Additional terms relating to an investment will be governed by the applicable written agreement.

6. Information Collected Through Our Website

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Website interaction information

We may use cookies and similar technologies to improve website functionality, understand visitor behaviour and measure the effectiveness of our marketing activities.

7. How We Use Your Information

We may use information collected from you to:

• Create and manage rental or customer records
• Process EV rental bookings
• Verify riders and customers
• Complete KYC requirements
• Assign and manage vehicles
• Track and manage our EV fleet
• Process payments, deposits and refunds
• Provide battery swapping and related services
• Perform vehicle maintenance
• Provide customer support
• Respond to enquiries
• Manage fleet and investment programs
• Prevent fraud, theft and misuse
• Improve our website, vehicles and services
• Send important service notifications
• Maintain accounting and transaction records
• Comply with applicable laws and regulatory requirements
• Protect XtraEV, our customers, riders, vehicles and business operations

Where required, we will obtain appropriate consent before processing personal information for a particular purpose.

8. Communications and Marketing

We may contact you through phone calls, SMS, email, WhatsApp or other communication channels regarding:

• Your rental or booking
• Payment reminders
• Vehicle information
• Service updates
• Customer support
• Offers and promotions
• New services

Where required by applicable law, promotional communications will be sent based on your consent or other permitted grounds.

You may request to stop receiving promotional communications. However, we may continue sending essential transactional or service-related communications where necessary.

9. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share information, where reasonably necessary, with:

• Payment gateways and banks
• KYC and identity verification providers
• Insurance providers
• Vehicle, battery, IoT and GPS service providers
• Technology and hosting providers
• Maintenance and operational partners
• Professional advisors, accountants and auditors
• Government authorities or law enforcement agencies when legally required

Third-party service providers may process information only for the purposes for which they have been engaged, subject to applicable contractual and legal requirements.

10. Vehicle Safety, Accidents and Insurance

In the event of an accident, theft, damage, insurance claim or legal dispute, relevant customer, rider, vehicle, GPS and transaction information may be shared with insurers, law enforcement agencies, legal advisors, vehicle owners or other parties where reasonably necessary and legally permitted.

11. Data Security

We take reasonable technical, administrative and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no internet transmission, electronic system or data storage method can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of any passwords, OTPs or account credentials associated with our services.

12. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil contractual obligations, resolve disputes and comply with applicable legal, accounting, taxation and regulatory requirements.

Information may be securely deleted, anonymized or archived when it is no longer required, subject to applicable law.

13. Your Rights

Subject to applicable Indian law, you may have rights relating to your personal information, including the ability to:

• Request information about personal data held by us
• Request correction of inaccurate or incomplete information
• Request deletion or erasure where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding the processing of your personal information

Certain information may need to be retained where required by law or necessary for legitimate contractual, legal or dispute-resolution purposes.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

Their privacy practices are governed by their own privacy policies. XtraEV is not responsible for the privacy practices or content of third-party websites or platforms.

15. Children's Privacy

Our vehicle rental services are not intended for individuals who are legally ineligible to operate the applicable vehicle.

We do not knowingly collect personal information from children for vehicle rental purposes except where legally permitted and necessary for a specific service.

16. Cookies

Our website may use cookies or similar technologies to:

• Remember user preferences
• Maintain website functionality
• Analyse website traffic
• Understand visitor interactions
• Improve website performance
• Measure advertising and marketing effectiveness

Users may control certain cookies through their browser settings. Disabling cookies may affect some website functionality.

17. Legal Compliance

We may process, retain or disclose information where necessary to comply with applicable Indian laws, regulations, court orders or lawful requests from government or law-enforcement authorities.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business operations or applicable laws.

The latest version will be published on our website with an updated "Last Updated" date.

We encourage users to review this Privacy Policy periodically.

19. Contact Us

For questions, concerns or requests regarding this Privacy Policy or your personal information, please contact: